At Canberra IT Support, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you interact with us.
1. Information We Collect
We may collect the following types of information:Personal Information: Name, email address, phone number, company details, and any other information you provide when contacting us.Technical Data: IP address, browser type, and other information related to your visit on our website.Usage Data: Pages visited, links clicked, and other user interactions on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide IT services and support.
To respond to inquiries or requests.
To process payments for our services.
To improve our website and services.
For marketing purposes, such as newsletters (with your consent).
To ensure the security of our website and protect against fraud.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following situations:Service Providers: We may share information with trusted third-party providers who assist us with our services (e.g., payment processors, hosting services).Legal Requirements: We may disclose your personal information when required by law, or to comply with a legal process, protect our rights, or respond to government requests.
4. Data Security
We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. We use industry-standard encryption methods to protect sensitive information transmitted online. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
Our website may use cookies to enhance your user experience and analyze website traffic. Cookies are small files stored on your device when you visit a website. You can control how cookies are used by adjusting your browser settings.
6. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies when visiting them.
7. Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal data.
Opt-out of marketing communications at any time.
To exercise these rights, please contact us at support@canberraits.com.au or call 0251040866.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us at:Canberra IT Support Unit 5/52 Townshend St, Phillip ACT 2606 Phone: 0251040866 Email: support@canberraits.com.au
