A VoIP system is one of the services provided by Canberra IT Support to its clients. Since the service is delivered via the Internet, it is cost-effective. We at Canberra IT Support strive to minimise your telecom expenses and expand your business opportunities. A portfolio of services offered by Canberra IT Support includes software installation, configuration, maintenance, and updates.
Voice over Internet Protocol is an acronym for “VoIP”, which stands for Voice Over Internet Protocol. Standard versions of this product provide basic phone service over the Internet. Your phone gets directly connected to the Internet instead of going through the phone company if your connection is good. Compared to the phone company’s costs, it has minimal charges, so most people use it. The network provides additional features, which make it an effective medium of communication throughout the world.”
Besides being cost-effective, VoIP services offer a wide range of benefits. You can manage your phone system from anywhere, utilising the software’s quality audio and greater flexibility and control over your traditional phone. A custom VoIP system is available from Canberra IT Support.
Australian Bureau of Statistics data shows 11.6 million active internet users in Australia as of December 2011; 77% were housewives, and 23% were businesses or governments. The increased broadband efficiency has led household subscribers to relocate away from dial-up connections, which was the case for 92% of all subscribers.
The usage of VoIP has been expanding in Australia, with all-inclusive monthly fees and pay-as-you-go plans to offer ground-breaking connection rates for local and national calls, along with significant time savings for long route calls (international). While VoIP service prices differ from fixed-line service providers, consumers can still derive substantial savings.
In the marketplace, different hosted telephony or VOIP systems and products are available. Many professional standard options offer the following features:
VOIP providers, offer seamless integration with CRM systems out-of-the-box, enabling screen popping of the chosen CRM platform and integrating it with desktop features like desktop contacts searching and click-to-dial functions. We support several vital systems, including Salesforce, Zoho, Pipedrive, Zendesk, SugarCRM, and many specialist techniques, such as DezRez, Rezi and recruitment applications Bullhorn. It is possible to find VOIP systems that offer a wide variety of features.
Access to the VOIP system is given to the IT administrator or another person in charge. In addition, call volumes and details can provide information about active users, call routing, and more. It is possible to use these insights to improve the VOIP system's efficiency and better manage costs. Analyse call recordings for training, compliance, audits, etc. With VOIP business telephony, inbound and outbound calls can be recorded.
If you are unavailable, inbound callers can leave a message on your voicemail system if you cannot answer. VOIP offers the option of receiving voicemails as an attachment to an email or even as a downloadable sound file. It can prove helpful when you are disconnected from VOIP but still want to listen to your voicemail. A VOIP system can also provide video capabilities. You can transmit video as well. So, on high-end VOIP solutions, you can conduct both individual and group meetings remotely.
If you upgrade your business phone system, you may also upgrade the office phone handsets. Many IP-enabled telephones are available in several configurations, including desktop, conference, DECT, and WiFi wireless. Alternatively, you can use your analogue phone and a VoIP adaptor. Among the numerous VoIP phone systems we can offer you, you'll find brands like Polycom, Fanvil, Yealink, Netgear, Gigaset, Sennheiser and Cisco.
A virtual number of "1300" allows you to connect with clients anywhere in Australia. The business can be contacted locally by your client. By including Toll-Free numbers "1800" in your business, you can reach more clients from any corner of Australia at no cost.
The user interface on digital devices provides services such as making calls, answering them, transferring them, listening to voicemail, viewing call histories. It establishes control over business communications by managing different users, numbers and ring groups.
With VoIP and better internet access, you can hold conferences even when away from your desk.
You can route incoming calls to several devices. You will avoid losing clients this way.
Our solutions are individualised for our clients from commercial offices to data centres, serviced offices to retail outlets. The experts at Canberra IT will examine your building's structure, your future network expansion and scaling requirements, and the required functionality that your structured cabling installation needs to meet.
Our Canberra-based expertswill provide you with advice, support, and maintenance at every stage of the journey. You will always maintain continuous communication with your customers, staff and business no matter where you are.
We are committed to helping your business succeed, so we give honest advice. We live in an acronym-filled world of connectivity. Canberra IT strives to be transparent and straightforward, explaining everything in layman's terms.
We can provide recommendations for what you should do if you need to upgrade capacity regularly.
